Infor (CloudSuite Public Sector) ranked #1 for Core Financials in inaugural Gartner® Critical Capabilities report for Cloud-Based ERP for U.S. Local Government

Governments are meeting the moment with AI-powered cloud ERP that drives transparency, efficiency, and better service for their communities.

This year Gartner® published both a Magic Quadrant™ and Critical Capabilities report for Cloud-Based ERP for U.S. Local Government for the first time. From our point of view, this research is both a milestone and a true reflection of how state and local government operates today.

Infor (CloudSuite Public Sector) is ranked #1 for Core Financials use case, which in our opinion, is the foundation of every strong government ERP system. The company is also placed among the 3 highest ranked vendors in Utility Billing Administration and Citizen Portal and Constituent Support Use Cases.

We believe our recognition reflects what happens when a software vendor builds for government from the ground up, rather than adapting commercial technology to public sector needs.

 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner report is available upon request via Infor.

Rising expectations for local government

Local governments are facing rising expectations – from residents, regulators, and their own workforce. Financial transparency, efficiency, and responsive service delivery are no longer aspirational – they’re essential.

As governments navigate these growing expectations, independent research is helping them evaluate which technology partners are truly equipped to meet the moment.

Josh Whitworth, General Manager, Infor Public Sector, said, “Having spent years serving in government, I know that when public agencies operate more efficiently, entire communities benefit. From my point of view, this recognition from Gartner validates Infor’s commitment to delivering technology that helps government serve citizens better. Stronger, more responsive government means stronger communities.” 

Understanding the Critical Capabilities report

As a companion to the Gartner Magic Quadrant™, the Critical Capabilities report is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows which products or services are a best fit in various use cases to provide actionable advice on which products/services to add to your vendor shortlists for further evaluation.

In this inaugural report, Gartner® evaluated providers across 10 critical capabilities, and 3 key functional Use Cases including Core Financials, Utility Billing Administration, and Citizen Portal and Constituent Support. What we believe is significant isn’t just vendor placement; it’s how these criteria reflect the day-to-day realities of modern government.

Joe Simpson, VP of Product Management, Infor CloudSuite Public Sector, said, “Our customers are driving change in the way government work gets done. They’re making faster, smarter decisions with the most advanced core financials, supply management, and operations and regulations applications built specifically for the public sector industry.” 

Modernization in action

Across the country, governments are modernizing finance and operations to meet new demands for accountability and efficiency.

Scott Smith, Chief Deputy Controller, State of Idaho said, “Infor allows us to track grant expenditures with the same rigor and transparency as our general funds. By integrating grant financial detail directly into our financial system, we’ve eliminated silos, reduced reporting risk, and built a clearer view of funding across the state.”

Teri Cardoza, Accounting Supervisor, Elsinore Valley Municipal Water District, CA said, “We had a massive chart of accounts – around 60 funds – which didn’t make sense for an enterprise fund. With the dimensional flexibility in Infor, we completely restructured our financials, reduced unnecessary accounts, and built a cleaner, more consistent structure. It was a daunting process, but absolutely worth it.”

Pam Wilson, ERP Manager, City of Greensboro, NC said, “Our year-end close used to take a couple of weeks to finalize and reconcile. We’ve since optimized the process, and it now runs smoothly in about three days. That’s a huge difference. We can complete it over a weekend with minimal downtime, giving our finance team time to ensure accuracy, solid reconciliations, and a clean close without errors or hiccups.” 

These results all share a common foundation: the Infor Industry Cloud Platform, which brings data, intelligence, and flexibility together in one place.

Built on the Infor Industry Cloud Platform

Behind this performance is the Infor Industry Cloud Platform—a secure foundation where finance, operations, and citizen-service tools all work together. With workflows built for government – not adapted from commercial software – systems connect naturally, share data easily, and evolve as needs change.

Infor has spent more than a decade building this platform to handle three things every public organization needs: the ability to connect existing systems, expand when new needs arise, and create solutions that fit local requirements. Many comparable vendors are only beginning to offer that kind of flexibility today.

At the center is a proven data environment that brings information together from across departments and makes it available in real time. That’s what powers Infor’s built-in intelligence – AI that’s tuned for the work governments do every day. Whether it’s forecasting budgets, improving service response times, or identifying process bottlenecks, these insights help teams act faster and make more confident decisions.

The same platform also includes tools that show how work actually gets done and where it can run better. Agencies can spot slow steps, automate routine tasks, and strengthen accountability without switching between different systems. The result is faster progress, lower project costs, and a clearer path to better outcomes for residents and employees alike.

The next wave of modernization is here – and it’s powered by AI

Governments are already using embedded intelligence to manage resources, strengthen accountability, and deliver services with greater transparency and speed. Infor keeps that progress continuous, secure, and accessible to the people who need it most.

Setting a new benchmark for public sector ERP

State and local government organizations now have independent, third-party data to guide their modernization strategies. For vendors, the mandate is clear: demonstrate industry specificity, deliver measurable outcomes, and continue evolving alongside the public sector’s needs.

This new benchmark sets the stage for an ongoing conversation about what modern, connected government can achieve.

Learn more about our recognition

Discover how Infor helps governments move faster, work smarter, and deliver the transparency citizens expect.

Download the complete 2025 Gartner Critical Capabilities for Cloud ERP for U.S. Local Government report and explore the companion Magic Quadrant™ evaluation to see how Infor (CloudSuite Public Sector) is recognized.

Gartner, Magic Quadrant for Cloud-Based ERP for U.S. Local Government, By Albert Gauthier, Robert Stoneman, Todd Kimbriel, 19 May 2025

Gartner, Critical Capabilities for Cloud-Based ERP for U.S.Local Government, Albert Gauthier, Robert Stoneman, Todd Kimbriel, 19 May 2025.

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